I saw it on Instagram, how can I order?

There are several options. You may purchase directly from our E-Shop, come visit our Dubai Store or you can contact us via WhatsApp us on +971 50 744 5911 to order directly. 

Can I do length alteration?

At CHI-KA we offer custom length alteration for most of the designs.  If you require Length Alteration please add your size in the Size box on the Product Page or leave us a note at Checkout regarding the exact length / abaya length. Please consult the SIZE CHART on the product page. You can always contact us directly and we will be happy to assist you. We always get in touch and follow up.   

Can I try it on before purchase? 

If you are in Dubai, kindly contact us on [email protected] or by Tel/ WhatsApp +971507445911 to arrange a viewing/fitting in our Shop in Alserkal Avenue or arrange for a MOBILE BOUTIQUE to visit you. 

What is the existing size and can it be adjusted? 

Every product has it's own size, as in the picture. All of the products are able to be downsized. Upsizing is a question to availability. You can enter your size in the CUSTOMIZATION fields and we will get back to you with all the options available. 

I would like longer sleeves

Sure, let us know your required sleeve length, and enter it on the product page or send us a note at Checkout or by Tel/ WhatsApp 

Do you provide home service?

Yes, in the UAE.We have our CHI-KA MOBILE BOUTIQUE. Please contact us (+971507445911 / [email protected]) to book our visit (subject to availability).

What's a kimono?

A kimono is a Japanese traditional garment. The word "kimono" literally means a "thing to wear" (ki "wear" and mono "thing").

What is special about a real kimono-abaya? 

Original kimono-abaya are fully hand-crafted. They are hand-sewn, hand-painted and hand-embroidered. They truly are works of art. The techniques used are centuries old. They are made by older, experienced Japanese craftsmen and artists, and can take from 1-6 months to produce, each, depending on the amount of work. This process of kimono-making is rare and highly-valued - due to the quality of the craftsmanship, the attention to detail and the quest for perfection in each and every piece.   

Where is it made?

Some designs are made in Japan and some in Dubai. 

Do you have a shop? 

Yes. We are located in the creative district in Dubai called Alserkal Avenue, just behind Times Square on Sheikh Zayed Rd. Please visit us and experience the Avenue filled with amazing creative concepts: Chocolate factory, Arthouse cinema, Theater, Vinyl record shop, Design shops, Art Galleries are just some of our neighbors. 

Does my dress come with a belt? 

Yes. Plus, we have some belts that are sold separately. They range between 100-500 dirhams, depending on the model. However, send us a message on +971507445911 and we'd be happy to advise on the best option. 

Does my abaya come with a sheila? 

On request, yes.

Can I get my initials embroidered? 

Yes. Just let us know your initials please, and the colour you wish. 

How can I pay? 

Securely Visa, MasterCard, American Express, PayPal if ordering through the website. We can always send you a direct payment link. Otherwise, we accept Money Transfer from any Exchange Office (in the GCC - Al Ansari Exchange, UAE Exchange, CashExpress, ExpressMoney, Western Union, or similar). You may also pay by Bank Transfer or by VISA, MasterCard and other payment Cards at our shop in Alserkal Avenue or at your doorstep in Dubai (subject to availability). Contact us for details +971507445911 / [email protected] 

What guarantee do I have when I order?

When using online payment there is full customer protection. PayPal is the most secure payment method with full customer protection plan. Our Payment gateway is owned by Amazon and has the highest security and service standards. If there are any complaints at all, rest assured that your payment is secure and refundable. When paying via Money Transfer or Bank Transfer, we can guarantee security. We have served 1000+ customers, all of them 100% satisfied.  We cater to royal families in the Gulf, high-profile business women, influential bloggers and fashion enthusiasts. We care about our customers. 

If something appears as 'OUT OF STOCK' on the website, is it possible to re-order it?

It is not possible, as most pieces are exclusive and unique - there is only one, and it can never be repeated. This is due to the fact that each one is 100% hand-made (hand-stitched, hand-painted and/or hand-embroidered).  

Can I put an item on Hold? 

We can keep it for your 24h, until payment is made. Collections are limited. Please contact us directly to place an item on Hold. 

How long will it take to receive my order? 

This will depend on whether you require alteration or not, and where you are in the world.  Alteration or a custom order takes up to 14 days to make. Usually it's quicker. Shipping may take up to 1 week. If you are in the UAE it's next day delivery. If you are in the GCC it's 3-5 business days and sometimes quicker.  

What shipping method do you use?

  • Courier Service (door to door) ARAMEX AND DHL
  • EMS Post Service (to your Post Office)
  • Courier to your preference

Name, Address, Tel required for all of the above.

Do you deliver to my home country? 

Yes, we deliver worldwide. If ordering through the E-shop, you will be able to add 'Shipping' upon Checkout.  We use DHL for all international and ARAMEX for all domestic shipments. If your country doesn't come up, please contact us for a specific quote or we will send you quote.  

Do you do combined shipping? 

Yes we do. 

Can I send it as a gift to someone?

Yes. You can make a purchase and just notify us that its a Gift. It will be gift-wrapped and a Gift Card from you will be included. Also, please provide us with shipping address of the receiver. 

How can I take care of my dress? 

It is a delicate garment, so professional dry-clean only. If there is artwork (hand-painting) please point this out to the dry-cleaner, so they are aware. 
For storage, it is best to keep your kimono folded neatly and placed on a shelf, rather than hung on a hanger.