Luxury Silk Kaftan 08

1. EXTENDED PRODUCTION TIME ALERT (EXHIBITIONS SEASON) 

2-3 WEEKS 
In light of our participation in regional exhibitions, we would like to inform you that our production lead times will be temporarily adjusted. While our standard processing time is typically 7-10 working days, during this period, we anticipate an increased demand due to the exhibitions. As a result, we kindly request your understanding as our production time may extend to 2-3 weeks. We are committed to upholding the exceptional quality and craftsmanship that defines our brand, and this adjustment is necessary to ensure each order receives the meticulous attention it deserves. We appreciate your continued support and patience as we work diligently to fulfill your orders during this exciting time for our brand. 

Free shipping on all domestic and international orders  (DHL or UPS).

2. SHIPPING TRANSIT TIMES** 

UAE | 24hrs
GCC | 1-5 days (Riyadh / Jeddah 1-2 days)
International | 3-7 days

*RAMADAN in GCC sometimes might affect and extend delivery times for DHL. 
** These times concern only how long it takes for the DHL/UPS to deliver. Please note, all orders are shipped only after production phase is complete. See #1 above

PAYMENT

We accept VISA, MASTERCARD, AMERICAN EXPRESS, MADA and bank transfers.

You may browse the collection in the currency of your choice, upon checkout you will be debited in AED.  

PCI Secure payments are handled by AMAZON PAYMENT SERVICES via SSL.
For payment processing assistance, please contact us on +971 52 194 7377. 

We hope that shopping with us online is as easy and enjoyable an experience as shopping in our store.
Our virtual shop space is designed with your convenience in mind.
We can always help you process your order directly over WhatsApp (click icon on the screen), Instagram, email or phone.

WEBSITE

1. SELECT CATEGORY AND ITEM (left menu or 3 lines menu on mobile devices)

2. CUSTOMIZE SIZE

-  Select your UK body size and your length.
-  Add your customization note upon checkout (you may share your exact body sizes, or any other standard dress size ITA/FRA)
-  Consult our Measurements page for more details
-  We are able to make-to-measure as per your exact sizes for a perfect fit 

3. ADD TO BAG

4. CHECKOUT 

- You can checkout as guest or register. (once you register your name and contact details will be easy to access in the future)

5. SHIPPING 

- Select your shipping options (DHL International or UPS domestic and Store pickup in the UAE)

6. PAYMENT

- Visa, Mastercard, American Express, Mada, Bank Transfer
- Request for a payment link +971521947377

DIRECT WHATSAPP/ CALL / INSTAGRAM

1. SEND US A PICTURE

2. WE WILL SEND YOU A DIRECT PAYMENT LINK (VISA, MASTERCARD, AMEX)

3. DONE 

- All other info: size/delivery address you will share over WhatsApp, Phone or Instagram.

HOME/HOTEL SERVICE

1. BOOK A VISIT OF OUR MOBILE BOUTIQUE TO YOUR HOME OR HOTEL ANYWHERE IN THE UAE 

- This service is complementary in Dubai and there is a convenience fee of AED250 SHJ/AJM & AED350 ABU DHABI.

- more info

Our flagship store:

CHI-KA
Alserkal Avenue 69, Dubai
Email: support@chikacollection.com
Tel/Whatsapp: +971 52 194 7377, +97143450000

You can find us at:

Mira Y Mano, Riyadh
Ounass.com
Farfetch, Concierge Clients